Returns & Exchanges

Every Avagyans piece is created to remain with you. If it is not the right piece, you may return it within our 30-day considered-returns window, in addition to any statutory cooling-off right that applies to your jurisdiction.

1. Considered-Returns Window

You may return eligible pieces within thirty days of delivery for a full refund of the purchase price, including the original outbound shipping charge. Items must be returned in their original condition, unworn, with all packaging and authenticity documentation included.

2. Statutory Cooling-Off Periods

Depending on your jurisdiction, you may also have a statutory right of withdrawal that applies independently of our considered-returns commitment:

• European Union — fourteen calendar days from the day you take physical possession of your order, under Directive 2011/83/EU on consumer rights.
• Republic of Armenia — fourteen calendar days from receipt, under the Law on the Protection of Consumer Rights.
• Russian Federation — seven calendar days from receipt for distance-sold goods, under Article 26.1 of the Federal Law 'On the Protection of Consumer Rights'.
• United States — we match our statutory obligations under the Federal Trade Commission's Mail Order Rule (16 CFR Part 435), including any refund-on-cancellation rights arising from shipping-timeline delays.

Where a statutory right applies, it prevails over any shorter period in these terms. Our thirty-day window is an independent goodwill promise and does not reduce any statutory right.

3. Eligible Items

The following are eligible for return:

• Ready-to-wear jewelry in original, unworn condition.
• Gifts, provided the original recipient initiates the return.

The following are not eligible for return, subject to your statutory rights:

• Pieces that have been personally engraved or customised to your specification.
• Pieces that have been visibly worn or damaged after delivery.
• Special-order or made-to-measure pieces, including bespoke commissions, where we have commenced production at your request.

Pieces excluded from returns — engraved, customised, and bespoke commissions — remain covered by our lifetime warranty against manufacturing defects, set out in section 8.

4. How to Initiate a Return

1. Contact our client-care team at returns@avagyans.com within the applicable window, including your order number and the reason for the return.
2. We will send you a pre-paid DHL Express return label and a return-authorisation number.
3. Pack the piece in its original presentation case, with the authenticity certificate and any included appraisal, inside the outer shipping box.
4. Attach the return label to the exterior and arrange DHL collection, or drop the parcel at a DHL ServicePoint.
5. Once we receive and inspect the piece, we will process the refund to your original payment method within five business days.

5. Refunds

Refunds are issued to the original payment method. Depending on your card issuer, the funds typically appear within five to ten business days of our issuing the refund.

For orders delivered under Delivered Duty Paid arrangements, we also refund any duties and import taxes paid in your destination country, provided you supply the relevant customs documentation.

6. Exchanges

To exchange a piece for a different size, metal, or gemstone, initiate a return as set out above, and place a new order for the replacement piece. This ensures the new piece is prepared and inspected to our usual standard.

7. Ring Resizing

Most rings can be resized without charge for the life of the piece. Resizing is carried out at our Yerevan workshop with an average turnaround of three to four weeks. Some designs — eternity rings, tension-set settings, and certain signet rings — cannot be resized, or can be adjusted only within limits, because of their construction; we will advise you at purchase where this is the case.

8. Faulty or Damaged Goods

Every Avagyans piece carries a lifetime warranty against manufacturing defects: for the life of the piece, we will repair or replace any genuine defect in materials or workmanship at no charge. The warranty does not cover normal wear, accidental damage, loss, or alteration by a third party we did not authorise. If a piece arrives damaged, or develops a covered defect, contact us at clientcare@avagyans.com with photographs. We will arrange a free return, inspect the piece, and repair, replace, or refund as appropriate. This right is in addition to your statutory rights under consumer-protection law in your jurisdiction.

9. Shipping-Timeline Delays

If we cannot ship your order within the timeframe stated at checkout, we will contact you with a revised date and offer you the choice to wait or to cancel your order for a full refund, in line with the Federal Trade Commission's Mail Order Rule (16 CFR Part 435) for United States orders, and equivalent consumer-protection laws elsewhere.

10. Contact

Returns and exchanges: returns@avagyans.com. Warranty and repair: clientcare@avagyans.com. Telephone: available through our contact page.